Website Notices


The content on this website is intended to be informative and educational. The content is not intended to be a replacement for a consultation with a veterinary surgeon. You should always seek the advice of your veterinary surgeon regarding treatment of your particular animal.




(2) Privacy Policy

This policy relates to the privacy practices of Copper Hawk in relation to this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites will be clearly identifiable as such.



General Statement

Copper Hawk fully respects your right to privacy, and will not collect any personal data about you on this website without your clear knowledge and permission. Any personal data which you volunteer to Copper Hawk will be treated strictly in accordance with the Data Protection Acts, 1988 and 2003.



Collection and Use of Personal Information

We will collect no personally identifying information about you when you visit our website unless you choose to provide that information to us. The information we collect depends on what you do when visiting our website.


If you visit our site to browse, read or download we automatically collect and store the following information about you:
1) The IP address from which you access our website (an IP address is the number automatically assigned to your computer when you are surfing the web);
2) The top-level domain name used (for example .ie, .com, .org, .net);
3) The type of browser and operating system used to access our site;
4) The date and time of your access to our site;
5) The pages you visit; and
6) The previous website address from which you reached us, including any search terms used.


We use this information to help us make our site more useful to visitors, to learn about the number of visitors to our site and the type of technology which our visitors use. We do not track or record information about individuals on their visits. We may compile and report aggregate statistics about our users in terms of numbers, traffic patterns and related site information. Any such statistics will not include any personally identifying information.


You may choose to provide us with personal data (e.g. name, e-mail and postal address) in an e-mail message to the address listed on our site, e.g. if you are a prospective user of our product who wishes to find out more about the respective product. We use these details solely for the purpose of dealing with your query.


We may disclose your personal data under strict obligations of confidentiality to our service providers to the extent reasonably required for the purposes described above. We have entered contractual arrangements with those service providers obliging them to process your data solely in accordance with our instructions and to adhere to the data security standards required under Irish data protection law.




You may be offered the opportunity, if you so wish, to receive information about products and services which may be of interest to you, either from ourselves or third parties. However, any such marketing will only be carried out if you have specifically consented to it.




This website uses cookies, so a cookie may be placed in your computer browser. Cookies are small text files which provide us with information about how often someone visits our site, and what he/she does during those visits. Cookies do not themselves contain any personally identifying information but if you provide information to us, it may be linked to the data stored in the cookie.


If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. Disabling cookie support may prevent this web site from functioning properly and you may not be able to utilise fully all of its features and information.



Right of Access

You have the right, subject to certain exemptions, to obtain a copy of any personal data we hold about you and to correct any inaccuracies in such data. If you wish to avail of any of these rights, please contact us at Copper Hawk, 4D Western Business Park, Shannon, V14 RW92, Co. Clare, Ireland or email Your request will be dealt with as soon as reasonably practicable and in any event within 21 days.



Changes to this Privacy Policy

From time to time we may decide to change our privacy policy, but any changes will be posted on this page to keep you up to date with how we collect, use and disclose information.

If at any time we decide to use personal data in a manner significantly different from that stated in this privacy policy, or otherwise disclosed to you at the time it was collected, we will notify you, and you will have the choice as to whether or not we use your information in the new manner.




Should you have any queries or concerns about your privacy or any of the issues covered in this policy, please contact us at: Copper Hawk, 4D Western Business Park, Shannon, V14 RW92, Co. Clare, Ireland, or email or ring our head office on 00 353 61 529188.





All rights, save as expressly granted, are reserved.  While we encourage our users to share our content, reproduction in any form of any part of the contents of this website without our prior written consent is prohibited.  We may ask to see the content you wish to produce before agreeing to its use. Any content uploaded to our website by its users agree that upon the upload of said content, that content becomes the property of Copper Hawk. The trademarks, logos, images, photographs and service marks (“Marks”) displayed on this website are the property of Copper Hawk or other third parties. Users are not permitted to use these Marks without the prior written consent of Copper Hawk or such third party which may own the Mark.




(4) Changes to this Website

The contents of this website are subject to change by us without notification.  Copper Hawk shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated, although we will make every effort to do so.




(5) Exclusion of Liability

These ‘Exclusion of Liability’ provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions and in particular within the ‘Exclusion of Liability’ clauses shall attempt to exclude liability that is not permissible to exclude under applicable law, including without limitation, for fraudulent misrepresentation.


While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials, are appropriate or available for use in the Republic of Ireland.
Access to and use of this website is at the user’s own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.


To provide increased value to users of this website, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and that we do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.




(6) Terms & Conditions

These Conditions apply to and govern all sales of Products by Copper Hawk Limited a company incorporated in Ireland under number 645932, whose registered office is 4D Western Business Park, Shannon, V14 RW92, Co. Clare, Ireland.



1. Definitions

In these Conditions the following words have the following meanings:

(a) The Conditions: means these terms and conditions;

(b) the Contract: an agreement for the purchase of the Products by the Customer from CHL including a written quotation of CHL which is accepted by the Customer, or any written order of the Customer which is accepted by CHL;

(c) The Customer: means the person, company or organisation so described in Contract;

(d) Intellectual Property Rights means patents, copyright, registered and unregistered design rights, utility models, trade marks (whether or not registered), database rights, rights in know-how and confidential information and all other intellectual and industrial property rights and similar or analogous rights existing under the laws of any country and all pending applications for and rights to apply for or register such rights;

(e) The Products: products manufactured or supplied by Copper Hawk Ltd

(f) CHL: means Copper Hawk Limited

(g) CHL Affiliate: means Copper Hawk Ltd, and any other subsidiary for the time being, and in the future, of Copper Hawk Ltd.



2. Basis of the sale

2.1 CHL will sell and the Customer will purchase the Products in accordance with any written quotation of CHL which is accepted by the Customer, or any written order of the Customer which is accepted by CHL subject to the Terms and Conditions for sale of the Products.


2.2 No amendment of, variation of or addition to the Conditions governing the Contract will be binding unless accepted by the authorised representatives of both CHL and the Customer in writing.


2.3 Any typographical, clerical or other error or omission in any sales literature, price list, quotation, acceptance of offer, invoice or other document or information issued by CHL shall be subject to correction without any liability on the part of CHL.



3. Intended use of the Products

3.1 The Products are intended for use as veterinary soothing ointments for all animals except those animals intended for food.


3.2 The Product is not currently intended for use on humans



4. Quotations, price and orders

4.1 In the event that a written quotation or tender for the Products is issued by CHL, such quotation or tender is provisional and may be altered to take account of any change taking place between the date of quotation and CHL’s acceptance of the Customer’s order and in any event the quotation or tender shall expire 30 days after the date of its issue unless otherwise agreed in writing by CHL.


4.2 No order, submitted by the Customer, will be deemed to be accepted by CHL unless and until the Products are dispatched by CHL to the Customer.


4.3 The price of Products will be the price in force at the time of dispatch and CHL’s price list does not constitute an offer to sell at the prices set out in it.


4.4 All prices are exclusive of VAT unless otherwise stated and the Customer will pay any and all tax duties and other government charges payable in respect of the Products in accordance with legislation in force in the Republic of Ireland at the tax point and all other taxes and duties payable in connection with the supply of the Products to the Customer.


4.5 The price of the Products includes packaging, and such packaging is non-returnable. Unless otherwise expressly stated the price and any quotation do not include carriage and insurance during transport.



5. Payment

5.1 Payment in advance is required for the first 3 (three) purchase orders, unless otherwise agreed


5.2 The Customer, unless otherwise agreed, shall place the first 3 (three) orders in compliance with the following procedure:
(a) The Customer will submit its purchase order by email to:
(b) CHL shall confirm receipt of purchase order
(c) The Customer shall then complete payment for order in full to the following bank account:
Account: Copper Hawk Limited
Bank: Bank of Ireland
Sot Code: 90-39-98
Account: 62801401
IBAN: IE03 BOFI 9039 9862 8014 01
(d) On receipt of payment CHL shall confirm to the Customer the date for collection of Product.


5.3 For all orders subsequent to the first 3 (three) orders advance payment shall not be required and 30 credit terms shall then apply.


5.4 Unless otherwise agreed in writing payment of all invoices will be made by the Customer to CHL in full in EURO as invoiced, no later than thirty (30) days from the date of invoice.


5.5 In the event of late payment by the Customer CHL will be entitled, without limiting any other rights and remedies it may have:
5.5.1 suspend deliveries and/or cancel any of its outstanding obligations under the Contract;
5.5.2 levy a service charge to cover administrative and other associated costs in relation to overdue accounts at the rate of 3% per month on all unpaid accounts; and
5.5.3 to charge interest on any outstanding amount accruing from time to time at the rate of 8% per annum above the base rate from the due date until the outstanding amount is paid in full.


5.6 The Customer shall have no right to set off any amounts owing to it by CHL against unpaid invoices due to CHL.


5.7 CHL shall have the right for reasonable cause to withdraw or refuse credit facilities or to require from the Customer cash on or before delivery or security for payment and to withhold delivery until such requirement is complied with.


5.8 Any claim or query by the Customer in respect of the invoiced price of the Products or services must be notified to CHL by the Customer within the period referred to in condition 5.1.



6. Delivery and acceptance

6.1 Unless otherwise agreed in writing, delivery shall take place when the Products are passed to the carrier or shipping agent or to the Customer’s representative, whichever shall occur first.


6.2 CHL shall determine the terms and means of shipment unless otherwise agreed between CHL and the Customer.


6.3 All delivery dates are quoted in good faith but CHL reserves the right to alter them notifying the Customer as soon as is reasonably practicable. CHL does not accept any liability for any direct, indirect, consequential or economic loss or damage due to delay in delivery however caused.


6.4 The Customer will not be entitled unreasonably to delay delivery or refuse to accept delivery. However, if in the opinion of CHL the Customer:
6.4.1 is not ready to receive the Products on the day intended, or
6.4.2 fails to give CHL adequate instructions, or
6.4.3 fails to collect the Products intended for collection


6.5 The Customer will promptly notify CHL in writing in the event that the Products do not arrive within seven (7) days of their anticipated receipt.


6.6 The Customer will inspect the Products within seven days of receipt and failure to notify CHL in writing of any defect or any other proper objection to the Products or their packaging within such a period shall constitute acceptance of the Products by the Customer.



7. Risk and Title

7.1 The risk in the Products will pass to the Customer on delivery.


7.2 The Products supplied by CHL (including any of the Products supplied without charge as part of any sales offer or incentive) shall remain the property of CHL until CHL has received in cash or cleared funds payment in full of all monies owing by the Customer to CHL in respect of the Products under the Contract and until such time, the Customer will hold the Products as fiduciary agent and bailee for CHL and keep them insured on CHL’s behalf for their full price against all risks with an insurer that is reasonably acceptable to CHL.


7.3 Notwithstanding that property in the Products has not passed to the Customer, CHL will be entitled to sue the Customer for the price of the Products if not paid on the due date.


7.4 In the event that the Customer being a company enters into liquidation or has a winding up order made against it or has a receiver appointed in respect of its assets or being an individual or firm becomes bankrupt or in any other way ceases, or threatens to cease, to carry on business CHL shall be entitled immediately to terminate the Contract without notice and if the Products have been delivered but not paid for then, provided that such Products have not been resold and without limiting any other right or remedy CHL may have, CHL may at any time require the Customer to deliver up such Products and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the relevant Products are stored in order to recover them.



8. Warranty and limitations of Liability

8.1 CHL’s Products are warranted to meet any product specifications in effect at the time of shipment. Notice of non-conforming or faulty Products must be made to CHL within 30 days of receipt of the Products. This product warranty limits CHL’s liability to the replacement of the product only. CHL will not be liable under the warranty for any damage or loss arising from wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow instructions or out of the use, the result of use or the inability of the Customer to use the Products.


8.2 Except for the warranty in condition 8.1 all warranties, conditions, terms, undertakings and obligations on the part of CHL implied by statute, common law, custom, trade usage, course of dealing or in any other way are, to the extent permitted by law, excluded (except for the implied warranty or title).


8.3 The Customer warrants that it has not been induced to enter into the Contract by any representation or by any warranty (whether oral, or in writing, or in any other form) except those expressly made part of the Contract. The Customer waives all claims for breach of any warranty and all claims for any misrepresentation, (negligent or of any other kind, unless made by CHL fraudulently) which is not specifically set out in the Contract as a warranty.


8.4 Nothing in this Agreement limits CHL’s liability for fraud, or death, or personal injury arising as a result of CHL’s negligence or any other liability which may not, by law, be excluded.


8.5 Subject to condition 8.4:
8.5.1 CHL will not be liable to the Customer for any loss of profit, loss of revenue, loss of data, loss of opportunity, loss of business and loss of goodwill (in each case whether direct or indirect) or for any indirect, or consequential loss, damage, costs, expenses and other claims (whether caused by the negligence of CHL, its servants, agents sub-contractors or otherwise) which arise out of or in connection with the Products or in any other way out of the Contract; and
8.5.2 the maximum liability of CHL under or in connection with the Contract will not exceed the amounts which have been paid or which have become payable by the Customer whether caused by the negligence of CHL, its employees, agents, sub-contractors or otherwise.


8.6 The Customer will handle the Products in a suitable and safe manner and will comply with any instructions supplied to it by CHL. The Customer will also pass on to users (including purchasers and users of other goods and equipment into which the Products are incorporated) all relevant safety information.


8.7 CHL strives to achieve and maintain the highest possible standards of corporate integrity and fair business. CHL expects that its customers will conduct their business in compliance with the same ethical standards and in a lawful manner.

The Customer shall conduct its business without engaging in any form of bribery, extortion or corruption in the direct or indirect interaction with third parties including government officials and veterinary professionals. The Customer shall abide by the US Foreign Corrupt Practices Act (“FCPA”), the UK Bribery Act, the Organization of Economic Cooperation and Development Convention on Combating Bribery of Foreign Public Officials in International Business Transactions (“OECD Bribery Convention”) and any other anti-corruption legislation, which is applicable in its Territory. The Customer shall report to CHL any conduct that might violate this paragraph.



9. Indemnities

9.1 The Customer shall indemnify CHL in respect of any claim which may be made against CHL:
9.1.2 that the use to which the Products are put infringes the patent, copyright or other intellectual property rights of any third party; or
9.1.3 arising out of the failure by the Customer to observe the terms of the Contract.


9.2 The provisions of condition 9.1 shall not apply where the claim arises as a result of the negligence of CHL or use of the Products by the Customer in accordance with CHL’s written instructions.



10. Changes and Discontinuation of Products

10.1 CHL shall have the right at any time, in its absolute discretion and without incurring any liability to the Customer, to change the composition or to discontinue the manufacture or sale of the Product covered by these Terms & Conditions upon thirty (30) days prior written notice of its intent. CHL shall not discontinue the manufacture or sale of the Product without valid reasons and shall be bound to honour all orders received prior to issuance of such notification.



11. Force Majeure

11.1 CHL shall not be liable for any failure to fulfil the Contract or any term or condition of the Contract if fulfilment has been delayed, hindered or prevented by circumstances beyond its reasonable control including but not limited to fire, explosion, flood, tempest, unusually adverse weather conditions, failure or shortage of power supplies, fault or failure of plant or machinery, war, hostilities, riot, acts of terrorism, strikes, lock-outs or other industrial action or trade dispute (“a Force Majeure Event”).


11.2 CHL will promptly notify the Customer if a Force Majeure Event arises and during the period in which CHL is prevented from performing the Contract the Customer will be entitled after giving CHL written notice of its intention to do so to purchase products elsewhere at its own cost and risk and CHL shall not be obliged to make up deficiencies which arise as a result.


11.3 If a Force Majeure Event exceeds one-month CHL may cancel the Contract without liability.



12. Intellectual Property Rights

12.1 All Intellectual Property Rights relating to the Products are the property of CHL.


12.2 Nothing in these Conditions shall be construed as granting to the Customer any licence under any Intellectual Property Rights of CHL except as set out in this condition 12 and as required by the Customer in order to use the Products for the intended use set out in condition 3.


12.3 At all times, both CHL and the Customer will keep confidential and will not disclose or make available to any third party any information marked as confidential by the other Party and all other information which is confidential and relates to the business, products, know-how, customers, employees or suppliers of either Party (“Confidential Information”) obtained from the other Party. Neither Party will use any Confidential Information obtained from the other Party except for the purposes of fulfilling its obligations under this Agreement. Affiliated entities shall not be deemed to be third parties in terms of this Agreement, and the rights and obligations of each Party hereunder shall extend to all of its affiliated entities. Each Party will ensure that its employees and any third parties to whom Confidential Information of the other Party is disclosed or made available (whether in breach of this Agreement or otherwise) comply with the obligations of confidentiality in this Clause and ensure same by way of the entering into corresponding agreements. The obligations imposed by the foregoing provision shall not extend to Confidential Information (i) which a Party can show was known to it prior to receipt thereof from the other Party; (ii) which is, at the date of signing of this Agreement, or will thereafter be made generally available; (iii) which is made available to a Party from a third party lawfully entitled to do so; (iv) which is developed by any Employees of a Party, without same having knowledge of the Confidential Information; or (v) which is required to be disclosed to any authorities for the purposes of this Agreement, or to a court, or on the basis of any statutory obligations.



13. Miscellaneous

13.1 The Customer undertakes not to use any trademarks or trade names applied by CHL to the Products nor to do or permit anything whereby the goodwill and reputation of such trademarks is prejudiced or damaged.


13.2 CHL may perform any of its obligations or exercise any of its rights under the Contract by itself or through an Affiliate, provided that any act or omission of any such Affiliate shall be deemed to be the act or omission of CHL.


13.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.


13.4 Any notice permitted or required under the Contract will be given in writing and will be sent by first class post or by courier to the address of the relevant party specified in the Contract, or to such other address as the intended recipient may from time to time notify to the other party in accordance with this condition 13.



14. Governing Law and Jurisdiction

The Contract shall be governed and construed in accordance with the laws of the Republic of Ireland. The Republic of Ireland Courts will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with the Contract.




Information About Us

Copper Hawk offices are located at:

Copper Hawk Limited,

4D Western Business Park


Co. Clare

V14 RW92



Tel: + 353 61 529 188

Mob: + 353 83 801 5661




Copper Hawk is registered in Ireland. Registration number 645932